http://www.kolabora.com/howto.htm en-us Robin.Good@kolabora.com Tue, 15 Jul 2003 13:42:54 GMT http://www.kolabora.com/howto/provide_remote_technical_assistance.htm Igor Grigorescu is a technical support specialist working for a technical assistance company that provides support and helpdesk services to its subscribers. Igor has been assigned to coordinate and manage the development of a new branch of the company that... d-Remote control Robin Good Tue, 15 Jul 2003 13:42:54 GMT